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Your at-a-glance summary of what's happening with this app
Ship these this sprint. Ranked by real merchant demand.
Merchants describe needing extra apps or manual adjustments for functionality they wish were built in, such as reviews, cart display tweaks, or payment logos, indicating a desire to avoid repeated manual work.
The merchant describes spending hours or even a day or two making changes by hand and wants those changes to be faster or automated.
Merchants mention needing help to make changes they could not do themselves, including customizations and simple problem fixes. This suggests a desire for more self-serve controls or easier configuration.
Merchants want greater control over how widgets look and match their store branding, including more customization of widget styling and theme colors.
The merchant wants additional customizable options and more control over the app's appearance or behavior.
Churn signals ranked by severity
I had to uninstall it because of the most important issues.
I deleted their app if you want safe your store do not download their app
If you’re looking for an app to automate your promotions, don’t trust Vitals. You’ll lose money and spend more time fixing their errors than actually running your business. For entrepreneurs who can’t afford downtime or lost revenue, I strongly recommend looking elsewhere.
App wont work if you want say Buy 2 get 1 free, you cant list variants such as flavours, you'd have to have all the same! Support comes back to you if your desperate for answers about every 1-2 hours. For £30 look about before getting this!
The flat fee was $29.99/month. This has now been quietly updated to '$29.99/month + usage' with no information about the update or what 'usage' actually is. On checking my invoice for this month I've been charged $155.99!!!!! HUGE red flags.
This app is rediculous and needs to be banned from Shopify. Never had such a bad app before. KEPT charging me for months without me using this..!
I am getting unreasonable billing every month where I have deleted the app, but I got the subscription bills in the billing. Give resolution asap.
we are fedup from currency converter, due to this app we have uninstalled our previous app... what the point of this app while we cant solve tiny issues of client itself.
pathetic pathetic pathetic, no cusomter support wqhatsoever
Everything is good except that they do not answer and leave you with the automated response which does not solve any problem.
we're being charged an extra $200 PER MONTH for using this app due to our revenue bracket. If you're fine with this, then go right ahead and install.
I’m extremely disappointed with this app. I installed it solely for one simple feature – a Sticky Add to Cart button. That’s it. Nothing complex, no multi‑functionality. But the pricing model is completely unreasonable. On top of the $29.99/month base plan, I was hit with significant overage usage fees every single month. My average monthly bill came out to around $120 – for a sticky cart button.
Attention cette application vous facture même pendant la période d'essaie gratuite je lai installer 2 jours après 4,40€
I cancelled the App at June 9th, but still be charged by 29.99 USD at 21th June. Why?
Cancele en el periodo de prueba gratuito y aún asi tras desinstalar la app de shopify me siguen intentando cobrar. NO HAY SOPORTE AL CLIENTE. ES UN ENGAÑO
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